About
Hello! My name is Adrienne.
I love fabric, sewing, decoupage, and shiny things. I get joy from upcycling, thrifting, nature, and I always try to focus on the positive. When I play, I create fun, functional, one of a kind items, and it delights me to share them with others. My goal is to make the world a little brighter with what I do.
Offerings
I always have a small selection of items available. Check the gallery for samples of my work. If you have seen something I have made along the way that calls to you, let’s talk! Maybe I can do something similar, but do it just for you!
Find Me
Some of my favourite things to make are lanterns, lumineers, decorated glass and wood, table decor, and holiday decorations. I am currently working to revamp my Etsy page, but meantime, mark your calendars!
You will next find me at:
- St. Andrew’s Winter Market, Grimsby, November 16th, 2024
And, you can always subscribe to my newsletter. Sign up and Follow Along!
Gallery
Comfort Lanterns
Birdhouses
Bowl Fillers, Shelf Sitters & Tier Tray Decor
Decorative Lumineers
Napkins
Ornaments
FAQ
Payments are accepted via cash or eTransfer.
Local pick up is available in Stoney Creek, Ontario, Canada, 2km from the QEW at Fifty Road. For prepaid orders, the transaction can be 100% contactless if requested.
In addition, mail orders are welcome; the cost of shipping will be applied to your order. Contact me if you would like to inquire about shipping costs.
Delivery for finished products is also possible along the QEW between Burlington and Beamsville with a minimum order of $50.00. We can arrange this if your order and location qualifies.
I occasionally consider wholesale requests... If you are looking to make bulk purchase, let’s talk.
Policies
Policies help clarify expectations and processes. I am pleased to share the following with you:
Please let me know if you have any other questions or concerns I can address, otherwise, I look forward to doing business with you!
Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not available at the time you place your order, I will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered are only available for delivery to addresses in Canada and the continental United States. Shipments to other countries are not available at this time.
3. Processing Time
My estimated processing for in stock items is 1-3 days, during which time I will prepare your order for shipment. An estimated delivery time will be provided to you once your order is processed. For custom orders, processing time will be negotiated and agreed to at the time of order placement.
4. Delivery Estimates
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
5. Delivery Goals
Unless there are exceptional circumstances, I make every effort to fulfill your order within 15 business days of the date of your order for in stock orders, or from delivery of sourced products when that service is required. Business days are Monday to Friday, excluding holidays. Please note that I do not ship on weekends.
6. Additional Delivery Details
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
7. Delivery Instructions
If you have special delivery instructions, please share them at the time you place your order.
8. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To inquire about shipping prior to placing an order, please contact me for a quote.
Additional shipping charges may apply to remote areas or for large or heavy items.
Sales tax is charged according to the province or territory to which the item is shipped.
9. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact me via email with details of your order, the product and the concern.
10. Questions
If you have any questions about the delivery and shipment or your order, please contact me.
Return & Exchange Policy
1. Returns and Exchanges
If requesting a return or exchange please do so within 10 days of purchase. After 10 days, I cannot offer a refund or exchange.
Items should be returned unused and in their original state. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the package was damaged upon arrival, please include a photo of the box and the damaged product with your request.
2. Policy Exceptions
Some items are non-refundable and non-exchangeable. This includes:
Customized Items
Personalized Items
Sale Items
Sourced Items
3. Shipping Returns and Exchange Items
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the buyer. The buyer is responsible for any loss or damage during shipment. I do not guarantee that I will receive the returned item. Any amounts refunded will not include the cost of shipping.
4. Initiating a Return or Exchange
If you need to initiate a return or exchange, please contact me via email. Provide the details of your order, the product and the concern, and we will arrange next steps. A Return and Exchange processing number will be issued upon commencement of the process.
5. Follow-Up Regarding a Return or Exchange
To follow-up on the status of your return, please contact me via email with the details of your order and your Return and Exchange processing number.
Privacy Policy
1. Introduction
I am committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, my privacy policy governs actions as they relate to the collection, use and disclosure of Personal Information. My privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act
2. Identifying Purposes
I collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services I believe you might be interested in. The purposes for which I collect Personal Information will be identified before or at the time I collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
3. Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. I will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, I may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which I collected it or as may be required by law.
Please note, in doing business with me, your information may be shared with Stipe (payment tool), Paypal (payment tool), ConvertKit (email tool), and Etsy (ecommerce site), as I use these businesses to support my own. These are all reputable and researchable companies who have also agreed to protect client data, but I wanted to be sure you were made aware of their involvement.
6. Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. I take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
8. Openness
I will make information available to you about our policies and practices with respect to the management of your Personal Information.
9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, I will not disclose certain information to you. For example, I may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
10. Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to my privacy policy or my practices by contacting me via email.
Additional Information
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit my websites. I may use cookies to improve my website’s functionality and in some cases, to provide visitors with a customized online experience.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of my website.
Other Websites
My website may contain links to other third party sites that are not governed by this privacy policy. Although I endeavor to only link to sites with high privacy standards, my privacy policy will no longer apply once you leave my website. Additionally, I am not responsible for the privacy practices employed by third party websites. Therefore, I suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
Cobbler's Roost 2024
thekeeper@cobblersroost.com
